Terms of Service

1. Acceptance of Terms

By accessing and using MANULINK ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") govern your use of our manufacturing management platform and services.

2. Description of Service

MANULINK is a comprehensive manufacturing management platform that provides:

• Tenant-based organization management
• Work order and job tracking
• Resource and inventory management
• Subscription-based access to features
• Multi-user collaboration tools

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept all responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Subscription and Payment

MANULINK operates on a subscription-based model with different tiers of service. Payment terms include:

• Monthly or annual billing cycles
• Automatic renewal unless cancelled
• Refund policy as outlined in our billing terms
• Service limitations based on subscription tier

5. Data and Privacy

We are committed to protecting your data and privacy. Our data practices are governed by our Privacy Policy, which forms part of these Terms.

5A. AI Model Training and Improvement

MANULINK uses artificial intelligence to power features such as drawing classification, component detection, and takeoff element recognition. To continuously improve the accuracy and reliability of these AI features, we use anonymized, aggregated data derived from interactions with AI-powered features across all tenants to train and refine our models.

By accepting these Terms, you consent to this usage. The following safeguards apply:

• No personal information, names, company names, or identifiable data is included in training datasets
• All training data is anonymized and stripped of tenant-identifying information before use
• Training data consists solely of technical patterns such as drawing classifications, detection coordinates, and correction feedback
• Trained models are used exclusively within the MANULINK platform to benefit all users
• Anonymized, cropped regions of architectural drawings may be used for vision model training — these contain only technical drawing content (lines, dimensions, symbols) with all identifying information (title blocks, company names, project names) removed

This approach is consistent with standard industry practices used by AI-powered SaaS platforms. For full details on what data is collected and how it is processed, please refer to Section 9A of our Privacy Policy.

6. Acceptable Use

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Interfere with the operation of the Service
• Access data not intended for you
• Use bots, scrapers, crawlers, browser automation or AI agents to access, copy or systematically extract any part of the Service, except through our documented APIs and connected-agent features and within their limits
• Reverse engineer, decompile or analyze the Service, or use its output, screenshots or descriptions, to build, train or inform a competing product

You are responsible for everything done under your account, including by any agent, script or other automation that uses your login or credentials.

We may monitor use of the Service and use technical measures to protect it and to detect and investigate misuse. If you break these rules, we may suspend or end your access, block network addresses, and use any other rights or remedies available to us.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by MANULINK and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Limitation of Liability

In no event shall MANULINK be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

9. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever including breach of the Terms.

10. Error Reporting

By using MANULINK, you acknowledge that we may automatically collect technical error information when system issues occur, subject to your consent. This helps us maintain service quality and improve the platform. You can enable or disable this feature at any time in your User Settings.

Error reports contain only technical information (error type, page location, browser info) and do not include personal content, messages, or passwords. For full details, please see our Privacy Policy.

11. Changes to Terms

We may change these Terms from time to time. If a change is material, we will give you reasonable notice before it takes effect, for example by email or in the Service. If you accept updated Terms, they apply to you from the moment you accept them.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@manulink.ai
Address: MANULINK Legal Department