Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Account Information

• Username and password
• Email address
• Company name and organization details
• Subscription and billing information

Usage Data

• Manufacturing data and work orders
• System usage patterns and analytics
• Log files and technical data
• Device and browser information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage subscriptions
• Send administrative and service-related communications
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting and infrastructure

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Tenant Data Isolation

MANULINK operates on a multi-tenant architecture where each organization's data is logically separated and isolated. We ensure:

• Complete data segregation between tenants
• Access controls based on tenant membership
• Secure backup and recovery procedures
• Regular auditing of data access patterns

7. Your Rights

You have certain rights regarding your personal information, including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your personal data
• Data portability
• Objection to processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@manulink.ai
Address: MANULINK Privacy Department